Service Desk Administration

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Introduction The Service Desk provides configuration options for defining your Service Desk.

Related Articles Manage Teams

Enable Assignment

When viewing a Team, each member has an option to Enable Assignments. When a Enable Assignments is On the user will be available for requests to be assigned to them

• Can be assigned in Progressive Capture
• Can be assigned from the Owner Action item on a request form
• Can be assigned from the BPM automated assignment for Round Robin and Most Available operations.

A Manager who wishes to view the teams requests from the Request List but not be available for assignment can have the Enable Assignment to Off