Service Desk Administration
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IntroductionThe Service Desk provides configuration options for defining your Service Desk. |
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Teams
The list of teams provided currently include all Teams that have been defined in the Organisation structure.
Enable Assignment
When viewing a Team, each member has an option to Enable Assignments. When a Enable Assignments is On the user will be available for requests to be assigned to them
- Can be assigned in Progressive Capture
- Can be assigned from the Owner Action item on a request form
- Can be assigned from the BPM automated assignment for Round Robin and Most Available operations.
A Manager who wishes to view the teams requests from the Request List but not be available for assignment can have the Enable Assignment to Off