Difference between revisions of "Service Desk Administration"
Jump to navigation
Jump to search
| Line 17: | Line 17: | ||
== Enable Assignment == | == Enable Assignment == | ||
| + | When viewing a Team, each member has an option to Enable Assignments. When a Enable Assignments is ''On'' the user will be available for requests to be assigned to them | ||
| + | |||
| + | ::* Can be assigned in Progressive Capture | ||
| + | ::* Can be assigned from the Owner Action item on a request form | ||
| + | ::* Can be assigned from the BPM automated assignment for Round Robin and Most Available operations. | ||
| + | |||
| + | A Manager who wishes to view the teams requests from the Request List but not be available for assignment can have the ''Enable Assignment'' to ''Off'' | ||
Revision as of 17:56, 24 January 2017
Home > Administration > Service Manager > Service Desk
IntroductionThe Service Desk provides configuration options for defining your Service Desk. |
Related Articles |
Teams
Enable Assignment
When viewing a Team, each member has an option to Enable Assignments. When a Enable Assignments is On the user will be available for requests to be assigned to them
- Can be assigned in Progressive Capture
- Can be assigned from the Owner Action item on a request form
- Can be assigned from the BPM automated assignment for Round Robin and Most Available operations.
A Manager who wishes to view the teams requests from the Request List but not be available for assignment can have the Enable Assignment to Off