Difference between revisions of "Service Desk Administration"
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| + | This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-config/administration/service-desk/ Hornbill Document Library]. | ||
| + | |||
| + | [[file:hornbill-document-library.png|Hornbill Cloud|link=https://docs.hornbill.com/servicemanager-config/administration/service-desk/]] | ||
| + | <!-- | ||
| + | <div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> | ||
| + | __NOTOC__[[Main Page|Home]] > [[Administration]] > [[Service Manager Administration |Service Manager]] > Service Desk | ||
| + | </div> | ||
| + | {|style="width: 100%" | ||
| + | |- valign="top" | ||
| + | |style="width:73%"| | ||
== Introduction == | == Introduction == | ||
| + | The Service Desk provides configuration options for defining your Service Desk. | ||
| + | |style="width:5%"| | ||
| + | | | ||
| + | |style="width:22%; border-style: solid; border-width: 1px; border-color:#e6e6e6; background-color:#f2f2f2;"| | ||
| + | == Related Articles == | ||
| + | :* [[Organisation|Manage Teams]] | ||
| + | |} | ||
| + | {{#ev:youtube|YFSvXtqN_3c|320|right}} | ||
| + | == Teams == | ||
| + | The list of teams provided currently include all Teams that have been defined in the [[Organisation]] structure. | ||
| + | |||
| + | == Enable Assignment == | ||
| + | When viewing a Team, each member has an option to Enable Assignments. When Enable Assignments is ''On'' the user will be available for requests to be assigned to them | ||
| + | |||
| + | ::* Can be assigned in Progressive Capture | ||
| + | ::* Can be assigned from the Owner Action item on a request form | ||
| + | ::* Can be assigned from the BPM automated assignment for Round Robin and Most Available operations. | ||
| + | |||
| + | A Manager who wishes to view the teams requests from the Request List but not be available for assignment can have the ''Enable Assignment'' to ''Off''. When set to ''Off'' the user will not receive team assignment notifications. | ||
| + | --> | ||
| + | [[Category:HDOC]] | ||
| + | <!-- service-manager-config/administration/service-desk --> | ||
Latest revision as of 22:41, 9 November 2023
This document can now be found at its new location in the Hornbill Document Library.
