Difference between revisions of "Service Desk Administration"
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:* [[Organisation|Manage Teams]] | :* [[Organisation|Manage Teams]] | ||
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== Teams == | == Teams == | ||
The list of teams provided currently include all Teams that have been defined in the [[Organisation]] structure. | The list of teams provided currently include all Teams that have been defined in the [[Organisation]] structure. | ||
Revision as of 00:21, 2 February 2017
Home > Administration > Service Manager > Service Desk
IntroductionThe Service Desk provides configuration options for defining your Service Desk. |
Related Articles |
Teams
The list of teams provided currently include all Teams that have been defined in the Organisation structure.
Enable Assignment
When viewing a Team, each member has an option to Enable Assignments. When a Enable Assignments is On the user will be available for requests to be assigned to them
- Can be assigned in Progressive Capture
- Can be assigned from the Owner Action item on a request form
- Can be assigned from the BPM automated assignment for Round Robin and Most Available operations.
A Manager who wishes to view the teams requests from the Request List but not be available for assignment can have the Enable Assignment to Off