Difference between revisions of "Service Availability"
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| + | This document can now be found at its new location in the [https://docs.hornbill.com//servicemanager-user-guide/service-portfolio/services/service-availability Hornbill Document Library]. | ||
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| + | [[file:hornbill-document-library.png|Service Availability|link=https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/services/service-availability]] | ||
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__NOTOC__[[Main Page|Home]] > [[Service Manager]] > [[Service Portfolio]] > [[Service Details]] > [[Service Status]] > Service Availability | __NOTOC__[[Main Page|Home]] > [[Service Manager]] > [[Service Portfolio]] > [[Service Details]] > [[Service Status]] > Service Availability | ||
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==Introduction== | ==Introduction== | ||
Analyse Service Availability in Hornbill. As the Status changes on a Service from one state to another, information is automatically collected to provide availability metrics. | Analyse Service Availability in Hornbill. As the Status changes on a Service from one state to another, information is automatically collected to provide availability metrics. | ||
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|style="width:22%; border-style: solid; border-width: 1px; border-color:#e6e6e6; background-color:#f2f2f2;"| | |style="width:22%; border-style: solid; border-width: 1px; border-color:#e6e6e6; background-color:#f2f2f2;"| | ||
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:* [[Service Status]] | :* [[Service Status]] | ||
:* [[Service_Details|Service Details]] | :* [[Service_Details|Service Details]] | ||
| + | :* [[Corporate_Service_Level_Agreements|Service Level Agreements]] | ||
| + | :* [[Working_Time_Calendars|Working Time Calendars]] | ||
|} | |} | ||
==Availability Metrics== | ==Availability Metrics== | ||
| − | + | [[File:service_availability.png|right|400px]] | |
| − | * '''Mean time between failures (MTBF)''' - The average time between instances of service | + | * '''Mean time between failures (MTBF)''' - The average time between instances of service unavailability |
* '''Mean time to repair (MTTR)''' - The average time to restore service availability | * '''Mean time to repair (MTTR)''' - The average time to restore service availability | ||
* '''Percentage Availability''' - The percentage of time the service is available | * '''Percentage Availability''' - The percentage of time the service is available | ||
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Change the SLA to view the Availability Metrics for the Service based on the working hours of the SLA. | Change the SLA to view the Availability Metrics for the Service based on the working hours of the SLA. | ||
| + | <blockquote style="background-color: #f2f2f2; border: solid thin #ffdab3;padding-top: 10px; padding-right: 10px; padding-bottom: 10px; padding-left: 10px;"> | ||
| + | [[File:Information.png|24px|left|link=|Information]] Whilst it is possible to add custom service statuses via the '''servicestatus''' simple list, the availability metrics are only calculated on changes to the default statuses (Available, Unavailable and Impacted) | ||
| + | </blockquote> | ||
[[Category:Service Manager]] | [[Category:Service Manager]] | ||
| + | --> | ||
| + | [[Category:HDOC]] | ||
Latest revision as of 23:31, 29 April 2024
This document can now be found at its new location in the Hornbill Document Library.
