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| | + | This document can now be found at its new location in the [https://docs.hornbill.com/ibridge-packages/welcome Hornbill Document Library]. |
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| − | <div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;">
| + | [[file:hornbill-document-library.png|iBridge Package Reference|link=https://docs.hornbill.com/ibridge-packages/welcome]] |
| − | __NOTOC__[[Main Page|Home]] > [[Integration]] > [[Business Process Automation & Orchestration]] > [[Hornbill iBridge]] > ServiceNow
| + | [[Category:HDOC]] |
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| − | [[File:Snow2.png|200px]]
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| − | <br>
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| − | ==Introduction==
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| − | Trello is a collaboration tool that organizes your projects into boards. In one glance, Trello tells you what's being worked on, who's working on what, and where something is in a process.
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| − | Create Boards, Add Lists and Cards in real time with the Hornbill iBridge
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| − | == Related Articles ==
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| − | :* [[Hornbill iBridge]]
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| − | :* [[Hornbill_KeySafe|KeySafe]]
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| − | :* [[Integration Call]]
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| − | :* [[Business_Process_Designer|Business Process Designer]]
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| − | |}
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| − | ==Config==
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| − | [[File:Screen_Shot545.png|300px|right]]
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| − | In order to integrate with Trello, you will first need to configure, and securely store the authentication credentials for the Trello Account/s you want to use with the Hornbill App.
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| − | Configure your '''Trello''' account authentication in '''[[Hornbill_KeySafe|KeySafe]]''' in order to use the Trello options.
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| − | In the admin console > System > Security > KeySafe
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| − | * Select on '''+''' and select '''Trello'''
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| − | * Give the Trello KeySafe a Title (this is the name / identifier for the Trello account as you will see it when using the Integration Call node in your business process)
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| − | * Optionally add a description
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| − | * Select '''Create Key''' to save
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| − | Once the Key is created, you will need to connect to Trello and your account, in order to authorize the Hornbill App to perform the listed Trello options.
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| − | * Select '''Connect'''
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| − | You will be redirected to Trello in a pop up window, where you will be required to login to your Trello account, and then you will be prompted to review the options you are authorising the Hornbill App to be allowed to perform with the chosen Trello account.
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| − | Right your all set........
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| − | '''Managing ServiceNow Configurations'''
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| − | * Use KeySafe to create, store and enable integrations with multiple ServiceNow accounts for use in your business processes
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| − | * Use the '''Revoke Access''' option against a ServiceNow account in KeySafe in order to revoke authentication rights for the Hornbill App to use the account
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| − | :* Note, this will revoke the rights of any existing ServiceNow Integration Calls in your business processes, which are using the revoked ServiceNow Account.
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| − | ==Options(Methods)==
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| − | Once you have your ServiceNow Account Authorised, your all set to use it with the '''[[Integration Call]]''' in your business processes. The following options are now available for you to use with ServiceNow:
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| − | Read more about using the '''[[Integration Call]]''' from the Related Articles section, and learn how to work with input and out parameters for each of the ServiceNow options.
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| − | ==Example==
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| − | {{#ev:youtube|gLj1_9pwgIo|350|right}}
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| − | In this example, we will choose and configure the ServiceNow instance and account to which we will then use to create a new Incident in ServiceNow. We'll need to specify using KeySafe the ServiceNow Instance, and authentication details for the ServiceNow account which has the appropriate rights which will allow the logging of an Incident or other actions you may wish to automate.
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| − | Through the business process designer we can then use the Integration Call node to decide where and how often we want to utilize the ServiceNow integration, and which actions we want to perform. Configuring the input parameters on each occasion, to pass the relevant variables to ServiceNow.
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| − | In this simple example we will use the Create Incident option, to raise a new Incident in ServiceNow at a specific point in our business process.
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| − | Finally we'll use the output parameters and some wiki markup to write the URL of the new ServiceNow Incident to the timeline of the request, this is not a required step but is useful for demonstration purposes or even to act as an audit trail, this could of course be written to a custom field or the external ref number field if required.
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| − | [[Category:Integration]] | |
