Difference between revisions of "Self Service"
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The Employee Portal is a highly configurable environment where you can add widgets and enable features for your employees to be able to access their services, communicate with the Service Desk, submit and view requests, chat with support staff, and access shared documents. | The Employee Portal is a highly configurable environment where you can add widgets and enable features for your employees to be able to access their services, communicate with the Service Desk, submit and view requests, chat with support staff, and access shared documents. | ||
<br><br> | <br><br> | ||
− | ::* [[ | + | ::* [[Customize Employee Portal]] |
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::* [[Employee Portal Page Configuration]] | ::* [[Employee Portal Page Configuration]] | ||
− | + | ::* [[Employee Portal|Using the Employee Portal]] | |
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{{RightBox|Related Articles| | {{RightBox|Related Articles| | ||
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::* [[Customising Self Service|Customize the Customer Portal]] | ::* [[Customising Self Service|Customize the Customer Portal]] | ||
::* [[Customer Portal|Using the Customer Portal]] | ::* [[Customer Portal|Using the Customer Portal]] | ||
− | + | <br><br> | |
+ | |}} | ||
+ | {{Section| | ||
+ | ==[[Live Chat]]== | ||
+ | [[file:liveChatplugin.png|right|link=https://wiki.hornbill.com/images/2/24/CustomerPortalLandingPage.png]] | ||
+ | Live Chat is an app that plugs into both the Employee Portal and the Customer portal and allows for people to connect directly to a member of your support team. This real-time interaction is stored in a transcript and also allows for Service Manager requests to be raised directly from the chat session. | ||
+ | ::*[[Live Chat Administration|Live Chat Configuration]] | ||
+ | ::*[[Live Chat|Using Live Chat]] | ||
|}} | |}} | ||
+ | {{TOP}} | ||
[[Category:Platform]] | [[Category:Platform]] |