Difference between revisions of "Self Service"
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{{Section| | {{Section| | ||
==[[Live Chat]]== | ==[[Live Chat]]== | ||
− | [[file:liveChatplugin.png|right]] | + | [[file:liveChatplugin.png|right|link=https://wiki.hornbill.com/images/2/24/CustomerPortalLandingPage.png]] |
Live Chat is an app that plugs into both the Employee Portal and the Customer portal and allows for people to connect directly to a member of your support team. This real-time interaction is stored in a transcript and also allows for Service Manager requests to be raised directly from the chat session. | Live Chat is an app that plugs into both the Employee Portal and the Customer portal and allows for people to connect directly to a member of your support team. This real-time interaction is stored in a transcript and also allows for Service Manager requests to be raised directly from the chat session. | ||
::*[[Live Chat Administration|Live Chat Configuration]] | ::*[[Live Chat Administration|Live Chat Configuration]] |