Difference between revisions of "Self Service"
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==[[Live Chat]]== | ==[[Live Chat]]== | ||
[[file:liveChatplugin.png|right]] | [[file:liveChatplugin.png|right]] | ||
− | Live Chat plugs into both the Employee Portal and the Customer portal and allows for people to connect directly to a member of your support team. This real-time interaction is stored in a transcript and also allows for Service Manager requests to be raised directly from the chat session. | + | Live Chat is an app that plugs into both the Employee Portal and the Customer portal and allows for people to connect directly to a member of your support team. This real-time interaction is stored in a transcript and also allows for Service Manager requests to be raised directly from the chat session. |
::*[[Live Chat Administration|Live Chat Configuration]] | ::*[[Live Chat Administration|Live Chat Configuration]] | ||
::*[[Live Chat|Using Live Chat]] | ::*[[Live Chat|Using Live Chat]] | ||
|}} | |}} | ||
[[Category:Platform]] | [[Category:Platform]] |