Schedule Action Item

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Introduction The Schedule Action Item lets you define a start and end date for when this request will be implemented. This feature is only available for Change Requests and Releases.

Related Articles Change Requests Release Requests Change Calendar

Adding and Removing a Schedule

The Schedule Action can be used for both adding a schedule and removing a schedule. A From and a To date fields are provided

• Schedule Change

Both a From and a To date are required when scheduling a change or release. Once the dates are entered you can click on the Schedule Change button to add the schedule and have it display on the Calendar.

• Change Freeze Periods

When attempting to schedule a change, if change freezes exist and collide with the date period for your change, the user will automatically be notified.

• The icon will remain clear if no collision is detected, but will turn red if the dates are during a change freeze. Users can click on the freeze icon at any time to manually view any clashes or upcoming change freeze periods.
• If a user attempts to schedule and save during a change freeze period they will receive a message informing them that this this can't be completed and to choose alternative dates.

• The exception to this rule is for any user who has either the Full Change Management Access or the Full Release Management Access roles, and they will be prompted and warned about the collision with any change freeze periods, but will have the rights to proceed with the changes scheduled dates.
• Change Freeze periods can be added and managed via the forward schedule of change calendar view by users whom have the above roles.

• Schedule Action Icon

Once a request has been scheduled, the icon for the Schedule Action on a request will turn Green to provide an indicator when viewing the request that a schedule has been set.

BPM Workflow Automation

The adding and removing of a Change Schedule can be automated within the BPM Workflow.

• Add to Change Calendar

The From and To dates are set by selecting the number of days from the point that this step in the process is reached. For example Start this change 5 days from now and finish in 6 days from now. The corresponding dates will be automatically added.

• Remove from Change Calendar

This will remove both the From and To dates from a change request. This can be useful for when a change or release has been rejected after it has been scheduled or you may want to remove the change from the Change Calendar once the change / release has been completed.