Difference between revisions of "Schedule Action Item"
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| + | This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/schedule-action Hornbill Document Library]. | ||
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| + | [[file:hornbill-document-library.png|Schedule Action Item|link=https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/schedule-action]] | ||
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| + | <div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> | ||
| + | __NOTOC__[[Main Page|Home]] > [[Service Manager]] > Schedule Action Item | ||
| + | </div> | ||
| + | {|style="width: 100%" | ||
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| + | |style="width:73%"| | ||
== Introduction == | == Introduction == | ||
| + | The Schedule Action Item lets you define a start and end date for when this request will be implemented. This feature is only available for Change Requests and Releases. | ||
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| + | |style="width:22%; border-style: solid; border-width: 1px; border-color:#e6e6e6; background-color:#f2f2f2;"| | ||
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| + | == Related Articles == | ||
| + | :* [[Change Requests]] | ||
| + | :* [[Release_Requests|Release Requests]] | ||
| + | :* [[Change Calendar]] | ||
| + | |} | ||
| + | <BR> | ||
| + | == Adding and Removing a Schedule == | ||
| + | The ''Schedule Action'' can be used for both adding a schedule and removing a schedule. A ''From'' and a ''To'' date fields are provided | ||
| + | :* '''Schedule Change''' | ||
| + | :: Both a ''From'' and a ''To'' date are required when scheduling a change or release. Once the dates are entered you can click on the ''Schedule Change'' button to add the schedule and have it display on the Calendar. | ||
| + | :* '''Change Freeze Periods''' | ||
| + | :: When attempting to schedule a change, if change freezes exist and collide with the date period for your change, the user will automatically be notified. | ||
| + | ::* The [[File:Change_Freeze_no_conflict.png]] icon will remain clear if no collision is detected, but will turn red [[File:Change_collision_detection_red.png]] if the dates are during a change freeze. Users can click on the '''freeze''' icon at any time to manually view any clashes or upcoming change freeze periods. | ||
| + | ::* If a user attempts to schedule and save during a change freeze period they will receive a message informing them that this this can't be completed and to choose alternative dates. | ||
| + | :::* The exception to this rule is for any user who has either the '''Full Change Management Access''' or the '''Full Release Management Access''' roles, and they will be prompted and warned about the collision with any change freeze periods, but will have the rights to proceed with the changes scheduled dates. | ||
| + | :::* Change Freeze periods can be added and managed via the forward schedule of change calendar view by users whom have the above roles. | ||
| + | :* '''Schedule Action Icon''' | ||
| + | :: Once a request has been scheduled, the icon for the Schedule Action on a request will turn ''Green'' to provide an indicator when viewing the request that a schedule has been set. | ||
| + | <br> | ||
| + | <br> | ||
| + | |||
| + | == BPM Workflow Automation == | ||
| + | [[File:schedulechangebpm.png |right|400px|link=]] | ||
| + | The adding and removing of a Change Schedule can be automated within the BPM Workflow. | ||
| + | :* '''Add to Change Calendar''' | ||
| + | :: The ''From'' and ''To'' dates are set by selecting the number of days from the point that this step in the process is reached. For example ''Start this change 5 days from now and finish in 6 days from now''. The corresponding dates will be automatically added. | ||
| + | :* '''Remove from Change Calendar''' | ||
| + | :: This will remove both the ''From'' and ''To'' dates from a change request. This can be useful for when a change or release has been rejected after it has been scheduled or you may want to remove the change from the Change Calendar once the change / release has been completed. | ||
| + | [[Category:Service Manager]] | ||
| + | --> | ||
| + | [[Category:HDOC]] | ||
Latest revision as of 22:10, 22 April 2024
This document can now be found at its new location in the Hornbill Document Library.
