Runbooks

Home > Administration > ITOM > Runbooks

Index

Introduction Orchestration is fufilled via the creation of a Runbook, enabling dissimilar operations to be bound together within a business process to perform a complete end to end solution. Enabling for the standardisation/automisation of best practices that improve efficiency, reliability and reducing user error. As an example the on-boarding of a new user could require the following to be set-up / configured: AD User Account creation Mailbox Creation Forum / Wiki Access Software Installation Database Access rights Whether some or all of the above operations are actioned is conditional on information passed to the Runbook or logic controlled by the Runbook's business process.

Related Articles ITOM Package Library Business Process Designer

Runbooks List

• Runbook

• Category

• Created By

• Created On

• Updated By

• Published version

• Active State

• Action Buttons

• Publish

• Copy

• Rename

• Delete

• Invoke

Toolbar

• Filter

Free Text Filter on Process

• Create New

Create a new runbook

• Delete

Delete all selected runbbook(s)

Runbook Business Process

One major difference with the BPM, as used within Applications such as Service Manager, is that output parameters can be defined. Applications that use the BPM can utilise the Output Parameters in the same manner as that of provided by Cloud Automation results.

Process Nodes

• Hornbill Automation

Invoke Hornbill Actions

• Cloud Automation

Interact with third parties

• IT Automation

Invoke ITOM Packages or other Runbooks

• Decision

Conditional execution based on one or more expressions

• End Process

• Abort

• Start Parallel Processing

• Finish Parrallel Processing

Runbook Process Settings

• Input Parameters

Parameters which can be used throughout the process

• Output Parameters

Parameters which will be passed on to the calling process

• Category

Allowing for categorisation & searching

• Description

Allowing for searching

• Display Options

Normal/Projector - providing a more high contrast viewing alternative

• Access Granted To

Access can be granted based on Role, User or Group

It is possible to set Input and Output Parameters which are either Required (MUST be passed or returned to/by the Runbook) as well as optional parameters.

IF the "Access Granted To" is set, then the ability to run this particular Runbook will be limited to only specific users and those users who are members of the configured Groups