Difference between revisions of "Routing Rule Templates"

Latest revision as of 23:41, 9 February 2024

This document can now be found at its new location in the Hornbill Document Library.

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+This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-config/email/routing-rule-templates/ Hornbill Document Library].
+[[file:hornbill-document-library.png|Routing Rule Templates|link=https://docs.hornbill.com/servicemanager-config/email/routing-rule-templates/]]
+<!--
 <div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;">
 __NOTOC__
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 ::: When this operation is selected on an Email Routing Rule, the option to enable/disable the adding of attachments is available on the Routing Rule Template that you wish to use when that Email Routing Rule is met.
 ::* '''updateRequest'''
-::: This operation does not use Routing Rule templates.  This uses two application settings to control the adding of attachments for Incidents and Service Requests
+::: This operation does not use Routing Rule templates.  This uses four application settings to control the adding of attachments for Incidents, Service Requests, Changes and Problem Records
 ::::* '''app.email.routing.rules.update.addAttachments.IN'''
 ::::* '''app.email.routing.rules.update.addAttachments.SR'''
+::::* '''app.email.routing.rules.update.addAttachments.CH'''
-[[Category:Service Manager Administration]]
+::::* '''app.email.routing.rules.update.addAttachments.PM'''
+-->
+[[Category:HDOC]]
+<!-- service-manager-config/email/routing-rule-templates -->