Difference between revisions of "Routing Rule Templates"
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| + | This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-config/email/routing-rule-templates/ Hornbill Document Library]. | ||
| + | |||
| + | [[file:hornbill-document-library.png|Routing Rule Templates|link=https://docs.hornbill.com/servicemanager-config/email/routing-rule-templates/]] | ||
| + | <!-- | ||
<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> | <div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> | ||
__NOTOC__ | __NOTOC__ | ||
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== Template Options == | == Template Options == | ||
{{#ev:youtube|GR28a72yITw|300|right}} | {{#ev:youtube|GR28a72yITw|300|right}} | ||
| − | [[File:routingruletemplate.png |thumb | + | [[File:routingruletemplate.png |thumb|link=https://wiki.hornbill.com/images/8/8e/Routingruletemplate.png|300px|Routing Rule Template Form]] |
Each Template provides a number of options to define the default settings for the requests that are raised from an email routing rule. | Each Template provides a number of options to define the default settings for the requests that are raised from an email routing rule. | ||
::* '''Name''' | ::* '''Name''' | ||
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::: One or more assets can be selected. These assets will be associated to the request and available within the Assets section of the request | ::: One or more assets can be selected. These assets will be associated to the request and available within the Assets section of the request | ||
::* '''Add Attachments''' | ::* '''Add Attachments''' | ||
| − | ::: This option determines whether attachments sent on an incoming email are added to the request as attachments for display within | + | ::: This option determines whether attachments sent on an incoming email are added to the request as attachments for display within the request's 'Attachments' section. |
== Routing Rule Operations == | == Routing Rule Operations == | ||
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::: This operation does not use Routing Rule templates. This uses the default application settings to set the requests' initial settings | ::: This operation does not use Routing Rule templates. This uses the default application settings to set the requests' initial settings | ||
| + | == Attachments == | ||
| + | Attachments can be automatically added to the request attachments section using the following operations. | ||
| + | |||
| + | ::* '''raiseNewRequest''' | ||
| + | ::: When this operation is selected on an Email Routing Rule, the option to enable/disable the adding of attachments is available on the Routing Rule Template that you wish to use when that Email Routing Rule is met. | ||
| + | ::* '''updateRequest''' | ||
| + | ::: This operation does not use Routing Rule templates. This uses four application settings to control the adding of attachments for Incidents, Service Requests, Changes and Problem Records | ||
| − | [[Category: | + | ::::* '''app.email.routing.rules.update.addAttachments.IN''' |
| + | ::::* '''app.email.routing.rules.update.addAttachments.SR''' | ||
| + | ::::* '''app.email.routing.rules.update.addAttachments.CH''' | ||
| + | ::::* '''app.email.routing.rules.update.addAttachments.PM''' | ||
| + | --> | ||
| + | [[Category:HDOC]] | ||
| + | <!-- service-manager-config/email/routing-rule-templates --> | ||
Latest revision as of 23:41, 9 February 2024
This document can now be found at its new location in the Hornbill Document Library.
