Difference between revisions of "Routing Rule Templates"
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| + | This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-config/email/routing-rule-templates/ Hornbill Document Library]. | ||
| + | |||
| + | [[file:hornbill-document-library.png|Routing Rule Templates|link=https://docs.hornbill.com/servicemanager-config/email/routing-rule-templates/]] | ||
| + | <!-- | ||
<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> | <div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> | ||
| − | __NOTOC__[[Main Page|Home]] > [[Administration]] > [[Service Manager Administration |Service Manager]] > Email > Routing Rule Templates | + | __NOTOC__ |
| + | {| style="width:100%" | ||
| + | |[[Main Page|Home]] > [[Administration]] > [[Service Manager Administration |Service Manager]] > Email > Routing Rule Templates | ||
| + | |style="text-align:right;"|[[:Category:Service Manager Administration|Index]] | ||
| + | |} | ||
</div> | </div> | ||
{|style="width: 100%" | {|style="width: 100%" | ||
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== Template Options == | == Template Options == | ||
{{#ev:youtube|GR28a72yITw|300|right}} | {{#ev:youtube|GR28a72yITw|300|right}} | ||
| − | [[File:routingruletemplate.png |thumb | + | [[File:routingruletemplate.png |thumb|link=https://wiki.hornbill.com/images/8/8e/Routingruletemplate.png|300px|Routing Rule Template Form]] |
Each Template provides a number of options to define the default settings for the requests that are raised from an email routing rule. | Each Template provides a number of options to define the default settings for the requests that are raised from an email routing rule. | ||
::* '''Name''' | ::* '''Name''' | ||
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::* '''Assets''' | ::* '''Assets''' | ||
::: One or more assets can be selected. These assets will be associated to the request and available within the Assets section of the request | ::: One or more assets can be selected. These assets will be associated to the request and available within the Assets section of the request | ||
| + | ::* '''Add Attachments''' | ||
| + | ::: This option determines whether attachments sent on an incoming email are added to the request as attachments for display within the request's 'Attachments' section. | ||
== Routing Rule Operations == | == Routing Rule Operations == | ||
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::* '''raiseNewRequest''' | ::* '''raiseNewRequest''' | ||
::: This operation must be used if you wish to use the Routing Rule Templates. When this operation is selected on an Email Routing Rule, an option is made available to select the Routing Rule Template that you wish to use when that Email Routing Rule is met. | ::: This operation must be used if you wish to use the Routing Rule Templates. When this operation is selected on an Email Routing Rule, an option is made available to select the Routing Rule Template that you wish to use when that Email Routing Rule is met. | ||
| + | ::* '''updateRequest''' | ||
| + | ::: This operation does not use Routing Rule templates. This uses the default application settings to set the requests' initial settings | ||
::* '''logOrUpdateIncident''' | ::* '''logOrUpdateIncident''' | ||
::: This operation does not use Routing Rule templates. This uses the default application settings to set the requests' initial settings | ::: This operation does not use Routing Rule templates. This uses the default application settings to set the requests' initial settings | ||
| Line 47: | Line 59: | ||
::: This operation does not use Routing Rule templates. This uses the default application settings to set the requests' initial settings | ::: This operation does not use Routing Rule templates. This uses the default application settings to set the requests' initial settings | ||
| − | [[Category: | + | == Attachments == |
| + | Attachments can be automatically added to the request attachments section using the following operations. | ||
| + | |||
| + | ::* '''raiseNewRequest''' | ||
| + | ::: When this operation is selected on an Email Routing Rule, the option to enable/disable the adding of attachments is available on the Routing Rule Template that you wish to use when that Email Routing Rule is met. | ||
| + | ::* '''updateRequest''' | ||
| + | ::: This operation does not use Routing Rule templates. This uses four application settings to control the adding of attachments for Incidents, Service Requests, Changes and Problem Records | ||
| + | |||
| + | ::::* '''app.email.routing.rules.update.addAttachments.IN''' | ||
| + | ::::* '''app.email.routing.rules.update.addAttachments.SR''' | ||
| + | ::::* '''app.email.routing.rules.update.addAttachments.CH''' | ||
| + | ::::* '''app.email.routing.rules.update.addAttachments.PM''' | ||
| + | --> | ||
| + | [[Category:HDOC]] | ||
| + | <!-- service-manager-config/email/routing-rule-templates --> | ||
Latest revision as of 23:41, 9 February 2024
This document can now be found at its new location in the Hornbill Document Library.
