Difference between revisions of "Routing Rule Templates"
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* Priority | * Priority | ||
* Assets | * Assets | ||
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+ | == Routing Rule Operations == | ||
+ | Service Manager provides a number of Routing Rule Operations that can be selected when configuring the system [[Email Routing Rules]]. | ||
+ | |||
+ | ::* '''raiseNewRequest''' | ||
+ | :: This operation must be used if you wish to use the Routing Rule Templates. When this operation is selected an option is made available select the Routing Rule Template that you wish to use when that Email Routing Rule is met. | ||
+ | ::* '''logOrUpdateIncident''' | ||
+ | :: This operation does not use Routing Rule templates. This uses the default application settings to set the requests' initial settings | ||
+ | ::* '''logOrUpdateRequest''' | ||
+ | :: This operation does not use Routing Rule templates. This uses the default application settings to set the requests' initial settings | ||
[[Category:Administration]] | [[Category:Administration]] |
Revision as of 15:09, 23 January 2017
Home > Administration > Service Manager > Email > Routing Rule Templates
IntroductionThe Routing Rule Templates provide a way to define default settings for requests that are automatically raised from emails using the Routing Rules. |
Related Articles |
Template Options
- Name
- Description
- Request Type
- Service
- Catalog Item
- Team
- Priority
- Assets
Routing Rule Operations
Service Manager provides a number of Routing Rule Operations that can be selected when configuring the system Email Routing Rules.
- raiseNewRequest
- This operation must be used if you wish to use the Routing Rule Templates. When this operation is selected an option is made available select the Routing Rule Template that you wish to use when that Email Routing Rule is met.
- logOrUpdateIncident
- This operation does not use Routing Rule templates. This uses the default application settings to set the requests' initial settings
- logOrUpdateRequest
- This operation does not use Routing Rule templates. This uses the default application settings to set the requests' initial settings