Difference between revisions of "Resolving Problems"

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From the Problem record it is possible to raise a linked Change. This will promote up the important information pertaining to the Problem into the Change record and also automatically create a linked relationship between the new Change and the existing Problem.
 
From the Problem record it is possible to raise a linked Change. This will promote up the important information pertaining to the Problem into the Change record and also automatically create a linked relationship between the new Change and the existing Problem.
  
Using the '''[[Business_Process_Workflow|Process Designer]]''' it is also possible on the resolution of the Problem to automatically cascade an update down to the linked Incidents to let them know the Problem has been fixed.
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Using the '''[[Business_Process_Workflow|Business Process Designer]]''' it is also possible on the resolution of the Problem to automatically cascade an update down to the linked Incidents to let them know the Problem has been fixed.
  
 
[[Category: Service Manager]]
 
[[Category: Service Manager]]

Revision as of 16:37, 7 December 2015

Home > Service Manager > Resolving Problems

Introduction

It maybe necessary to create a Change in order to apply the permanent fix for the Problem.

Raising a Linked Change

From the Problem record it is possible to raise a linked Change. This will promote up the important information pertaining to the Problem into the Change record and also automatically create a linked relationship between the new Change and the existing Problem.

Using the Business Process Designer it is also possible on the resolution of the Problem to automatically cascade an update down to the linked Incidents to let them know the Problem has been fixed.