Resolve and Close Request Action Item

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Introduction The Resolve and Close Action Item is used to set the request status to either Resolved or Closed.

Related Articles Incident Requests Problem Records Service Requests Change Requests

Options

• Resolve
• Close
• Closure Category
• Resolution Text
• Editing

Settings

• Prevent resolution when there are outstanding Activities
• Enforce the selection of a closure category

Resolve Linked Requests

A Service Manager setting is available which enables a feature within the Request Close Action Item that allows an analyst to resolved one or more requests that are linked to the request that you are resolving or closing.

app.request.resolve.enableLinkedRequestAction