Difference between revisions of "Resolve and Close Request Action Item"

Latest revision as of 23:01, 1 February 2024

This document can now be found at its new location in the Hornbill Document Library.

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+This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/resolve-and-close-action/ Hornbill Document Library].
+[[file:hornbill-document-library.png|Resolve and Close Action|link=https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/resolve-and-close-action/]]
+<!--
 <div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;">
 __NOTOC__[[Main Page|Home]] > [[Service Manager]] > [[Service Manager Request Types]] > Resolve and Close Request Action Item
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 * Editing
 <BR>
+{{infobox|If the visibility is set to Customer, the resolution tab along with the resolution text is made available to the customer on the portal}}
 == Settings ==
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 ::* The requests displayed will be filtered to those which you have the rights to close / resolve, based on if the linked requests are logged against Services which your teams support.
 ::* Closed requests will not appear in the list
+-->
-[[Category: Service Manager]]
+[[Category: HDOC]]