Difference between revisions of "Resolve and Close Request Action Item"
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| + | This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/resolve-and-close-action/ Hornbill Document Library]. | ||
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| + | [[file:hornbill-document-library.png|Resolve and Close Action|link=https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/resolve-and-close-action/]] | ||
| + | <!-- | ||
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<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> | <div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> | ||
__NOTOC__[[Main Page|Home]] > [[Service Manager]] > [[Service Manager Request Types]] > Resolve and Close Request Action Item | __NOTOC__[[Main Page|Home]] > [[Service Manager]] > [[Service Manager Request Types]] > Resolve and Close Request Action Item | ||
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:* [[Service_Manager_Business_Process_Workflow#Access_Control|Access Control]] | :* [[Service_Manager_Business_Process_Workflow#Access_Control|Access Control]] | ||
:* [[Multi-Select_Actions|Multi-Select Actions]] | :* [[Multi-Select_Actions|Multi-Select Actions]] | ||
| + | :* [[Request Settings]] | ||
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* Editing | * Editing | ||
<BR> | <BR> | ||
| + | {{infobox|If the visibility is set to Customer, the resolution tab along with the resolution text is made available to the customer on the portal}} | ||
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== Settings == | == Settings == | ||
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:* This will apply to all request types for all services | :* This will apply to all request types for all services | ||
<BR> | <BR> | ||
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| + | ===Enforce the selection of a last item closure category=== | ||
| + | Whether the user is forced to select the last tree element for the closure category | ||
| + | |||
| + | :'''guest.servicemanager.request.category.closure.enforceLastItem''' | ||
| + | :* Default is set to '''Off''' | ||
| + | :* This will apply to all request types for all services | ||
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=== Resolve Linked Requests === | === Resolve Linked Requests === | ||
A Service Manager setting is available which enables a feature within the Request Close Action Item that allows an analyst to resolve one or more requests that are linked to the request that you are resolving or closing. | A Service Manager setting is available which enables a feature within the Request Close Action Item that allows an analyst to resolve one or more requests that are linked to the request that you are resolving or closing. | ||
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::* The requests displayed will be filtered to those which you have the rights to close / resolve, based on if the linked requests are logged against Services which your teams support. | ::* The requests displayed will be filtered to those which you have the rights to close / resolve, based on if the linked requests are logged against Services which your teams support. | ||
::* Closed requests will not appear in the list | ::* Closed requests will not appear in the list | ||
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| − | [[Category: | + | [[Category: HDOC]] |
Latest revision as of 23:01, 1 February 2024
This document can now be found at its new location in the Hornbill Document Library.
