Difference between revisions of "Resolve and Close Request Action Item"
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| + | This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/resolve-and-close-action/ Hornbill Document Library]. | ||
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| + | [[file:hornbill-document-library.png|Resolve and Close Action|link=https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/resolve-and-close-action/]] | ||
| + | <!-- | ||
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<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> | <div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> | ||
__NOTOC__[[Main Page|Home]] > [[Service Manager]] > [[Service Manager Request Types]] > Resolve and Close Request Action Item | __NOTOC__[[Main Page|Home]] > [[Service Manager]] > [[Service Manager Request Types]] > Resolve and Close Request Action Item | ||
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|style="width:22%; border-style: solid; border-width: 1px; border-color:#e6e6e6; background-color:#f2f2f2;"| | |style="width:22%; border-style: solid; border-width: 1px; border-color:#e6e6e6; background-color:#f2f2f2;"| | ||
| − | |||
== Related Articles == | == Related Articles == | ||
:* [[Incident Requests]] | :* [[Incident Requests]] | ||
| Line 16: | Line 20: | ||
:* [[Service Requests]] | :* [[Service Requests]] | ||
:* [[Change Requests]] | :* [[Change Requests]] | ||
| + | :* [[Release_Requests|Release Requests]] | ||
| + | :* [[Service_Manager_Business_Process_Workflow#Access_Control|Access Control]] | ||
| + | :* [[Multi-Select_Actions|Multi-Select Actions]] | ||
| + | :* [[Request Settings]] | ||
|} | |} | ||
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* Resolution Text | * Resolution Text | ||
* Editing | * Editing | ||
| + | <BR> | ||
| + | {{infobox|If the visibility is set to Customer, the resolution tab along with the resolution text is made available to the customer on the portal}} | ||
== Settings == | == Settings == | ||
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: '''webapp.view.ITSM.serviceDesk.requests.resolve.denyWithOpenActivities''' | : '''webapp.view.ITSM.serviceDesk.requests.resolve.denyWithOpenActivities''' | ||
| − | * Default Setting is '''Off''' | + | :* Default Setting is '''Off''' |
| − | * This will apply to all request types for all services | + | :* This will apply to all request types for all services |
| + | <BR> | ||
===Enforce the selection of a closure category=== | ===Enforce the selection of a closure category=== | ||
| Line 39: | Line 50: | ||
:'''servicemanager.request.closureCategory.default.required''' | :'''servicemanager.request.closureCategory.default.required''' | ||
:* Default is set to '''Off'' | :* Default is set to '''Off'' | ||
| + | :* This will apply to all request types for all services | ||
| + | <BR> | ||
| + | |||
| + | ===Enforce the selection of a last item closure category=== | ||
| + | Whether the user is forced to select the last tree element for the closure category | ||
| + | |||
| + | :'''guest.servicemanager.request.category.closure.enforceLastItem''' | ||
| + | :* Default is set to '''Off''' | ||
:* This will apply to all request types for all services | :* This will apply to all request types for all services | ||
| Line 46: | Line 65: | ||
:'''app.request.resolve.enableLinkedRequestAction''' | :'''app.request.resolve.enableLinkedRequestAction''' | ||
| + | :* Default is set to '''Off''' | ||
:* '''Resolve''' | :* '''Resolve''' | ||
:: When this setting is enabled, the Resolve button will include an addition drop down option to Resolve Linked Requests. A list of the requests that are currently linked to the request you are resolving will be displayed. From this list you can select which requests you would like to resolve at the same time. | :: When this setting is enabled, the Resolve button will include an addition drop down option to Resolve Linked Requests. A list of the requests that are currently linked to the request you are resolving will be displayed. From this list you can select which requests you would like to resolve at the same time. | ||
| − | :: * The requests displayed will be filtered to those which you have the rights to resolve, based on if the linked requests are logged against Services which your teams support. | + | ::* The requests displayed will be filtered to those which you have the rights to resolve, based on if the linked requests are logged against Services which your teams support. |
| − | :: * Resolved / closed requests will not appear in the list | + | ::* Resolved / closed requests will not appear in the list |
:* '''Close''' | :* '''Close''' | ||
:: When this setting is enabled, the close button will include an additional drop down option to Close Linked Requests if there are requests that are linked with the status of resolved. An additional option will be available to resolve requests if there are any linked requests that have a status of Open. | :: When this setting is enabled, the close button will include an additional drop down option to Close Linked Requests if there are requests that are linked with the status of resolved. An additional option will be available to resolve requests if there are any linked requests that have a status of Open. | ||
| − | :: * The requests displayed will be filtered to those which you have the rights to close / resolve, based on if the linked requests are logged against Services which your teams support. | + | ::* The requests displayed will be filtered to those which you have the rights to close / resolve, based on if the linked requests are logged against Services which your teams support. |
| − | :: * Closed requests will not appear in the list | + | ::* Closed requests will not appear in the list |
| − | + | --> | |
| − | [[Category: | + | [[Category: HDOC]] |
Latest revision as of 23:01, 1 February 2024
This document can now be found at its new location in the Hornbill Document Library.
