Difference between revisions of "Resolve and Close Request Action Item"
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| − | The Resolve and Close Action Item is used to set the request status to either Resolved or Closed. | + | The Resolve and Close Action Item is used to set the request status to either Resolved or Closed. Along with changing the status, information about the solution or information supporting the the status change can be added along with the selection of a Closure Category. |
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Revision as of 22:36, 6 March 2017
Home > Service Manager > Service Manager Request Types > Resolve and Close Request Action Item
IntroductionThe Resolve and Close Action Item is used to set the request status to either Resolved or Closed. Along with changing the status, information about the solution or information supporting the the status change can be added along with the selection of a Closure Category. |
Related Articles |
Options
- Resolve
- Close
- Closure Category
- Resolution Text
- Editing
Settings
- Prevent resolution when there are outstanding Activities
- Enforce the selection of a closure category
Resolve Linked Requests
A Service Manager setting is available which enables a feature within the Request Close Action Item that allows an analyst to resolved one or more requests that are linked to the request that you are resolving or closing.
- app.request.resolve.enableLinkedRequestAction
When this setting is enabled, the Resolve button will include an addition drop down option to Resolve Linked Requests