Difference between revisions of "Resolve and Close Request Action Item"
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| Line 35: | Line 35: | ||
:'''app.request.resolve.enableLinkedRequestAction''' | :'''app.request.resolve.enableLinkedRequestAction''' | ||
| + | When this setting is enabled, the Resolve button will include an addition drop down option to Resolve Linked Requests | ||
[[Category: Service Manager]] | [[Category: Service Manager]] | ||
Revision as of 22:34, 6 March 2017
Home > Service Manager > Service Manager Request Types > Resolve and Close Request Action Item
IntroductionThe Resolve and Close Action Item is used to set the request status to either Resolved or Closed. |
Related Articles |
Options
- Resolve
- Close
- Closure Category
- Resolution Text
- Editing
Settings
- Prevent resolution when there are outstanding Activities
- Enforce the selection of a closure category
Resolve Linked Requests
A Service Manager setting is available which enables a feature within the Request Close Action Item that allows an analyst to resolved one or more requests that are linked to the request that you are resolving or closing.
- app.request.resolve.enableLinkedRequestAction
When this setting is enabled, the Resolve button will include an addition drop down option to Resolve Linked Requests