Difference between revisions of "Resolve and Close Request Action Item"
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== Related Articles == | == Related Articles == | ||
− | :* [[Incident | + | :* [[Incident Requests]] |
− | :* [[Problem | + | :* [[Problem Records]] |
:* [[Service Request]] | :* [[Service Request]] | ||
:* [[Change Request]] | :* [[Change Request]] |
Revision as of 22:23, 6 March 2017
Home > Service Manager > Resolve and Close Request Action Item
IntroductionThe Resolve and Close Action Item is used to set the request status to either Resolved or Closed. |
Related Articles |
- Resolve
- Close
- Closure Category
- Resolution Text
- Editing
Settings
- Prevent resolution when there are outstanding Activities
- Enforce the selection of a closure category
- Resolve Linked Requests