Difference between revisions of "Resolve and Close Request Action Item"
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m (Jamesa moved page Resolve and Close Action Item to Resolve and Close Request Action Item without leaving a redirect) |
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== Related Articles == | == Related Articles == | ||
− | :* [[ | + | :* [[Incident Request]] |
− | :* [[Request | + | :* [[Problem Request]] |
+ | :* [[Service Request]] | ||
+ | :* [[Change Request]] | ||
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* Resolve | * Resolve |
Revision as of 22:22, 6 March 2017
Home > Service Manager > Resolve and Close Request Action Item
IntroductionThe Resolve and Close Action Item is used to set the request status to either Resolved or Closed. |
Related Articles |
- Resolve
- Close
- Closure Category
- Resolution Text
- Editing
Settings
- Prevent resolution when there are outstanding Activities
- Enforce the selection of a closure category
- Resolve Linked Requests