Difference between revisions of "Resolve and Close Request Action Item"

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Revision as of 22:19, 6 March 2017

Home > Service Manager > Resolve and Close Request Action Item

Introduction

The Resolve and Close Action Item is used to set the request status to either Resolved or Closed.

Related Articles

  • Resolve
  • Close
  • Closure Category
  • Resolution Text
  • Editing

Settings

  • Prevent resolution when there are outstanding Activities
  • Enforce the selection of a closure category
  • Resolve Linked Requests
Retrieved from "https://wiki.hornbill.com/index.php?title=Resolve_and_Close_Request_Action_Item&oldid=12120"