Difference between revisions of "Resolve and Close Request Action Item"

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__NOTOC__[[Main Page|Home]] > [[Administration]] > [[Service Manager Administration |Service Manager]] > Business Process Workflow
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== Introduction ==
 
== Introduction ==
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The Resolve and Close Action Item is used to set the request status to either Resolved or Closed.
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== Related Articles ==
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:* [[Business Process Designer]]
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:* [[Request Variables]]
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* Resolve
 
* Resolve
 
* Close
 
* Close
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== Settings ==
 
== Settings ==
  
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* Prevent resolution when there are outstanding Activities
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* Enforce the selection of a closure category
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* Resolve Linked Requests
 
[[Category: Service Manager]]
 
[[Category: Service Manager]]

Revision as of 22:16, 6 March 2017

Home > Administration > Service Manager > Business Process Workflow

Introduction

The Resolve and Close Action Item is used to set the request status to either Resolved or Closed.

Related Articles

  • Resolve
  • Close
  • Closure Category
  • Resolution Text
  • Editing

Settings

  • Prevent resolution when there are outstanding Activities
  • Enforce the selection of a closure category
  • Resolve Linked Requests
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