Request Variables

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Introduction

When creating human tasks and or authorisations it is possible to insert variables from the Parent Request into the description box of the task / authorisation. Adding variables is useful to give the task assignee more context around the task and the parent request, and also allows Collaboration Users who do not have access to Service Manager requests to be able to view and complete a task with variable injected from the parent request.

Adding Request Variables to a Task / Authorisation

It is possible to include variables from both the parent request, and from answers to questions from custom forms used in Progressive Capture. It is possible to include multiple variables from both the request and questions from a custom form in the same task / authorisation description.

In order for the variables to be used, you will need to include both or either of the following automated task nodes before the task / authorisation node in which you want to use the variables.

• Request Details

Requests > Get Request Information > Request Details

• Request Questions

Requests > Get Request Information > Request Questions