Difference between revisions of "Request Settings"
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* [[Service Manager_Request_Types|Request Types]] | * [[Service Manager_Request_Types|Request Types]] | ||
* [[Corporate_Service_Level_Agreements|Service Level Agreements]] | * [[Corporate_Service_Level_Agreements|Service Level Agreements]] | ||
+ | * [[Request_Sub-statuses|Request Sub Statuses]] | ||
* [[Resolve_and_Close_Request_Action_Item|Resolve and Close Request Action Item]] | * [[Resolve_and_Close_Request_Action_Item|Resolve and Close Request Action Item]] | ||
|} | |} |
Revision as of 07:28, 13 April 2018
Home > Administration > Service Manager > Configuration > Request Settings
IntroductionUse Request Settings to control the behaviour of various behaviour on Requests in Service Manager |
Related Articles |
On Hold Settings
Choose which request actions will be enabled when a request is placed on hold, by default the following actions are enabled:
- Update
- Boards
- Cancel
Tick any actions which you wish to allow whilst requests are on-hold, or untick those which you wish to disable. Use the Save option to apply the changes.
Revert any changes to the default settings by using the option
Resolve Settings
Manage the Resolve settings to control the behaviour when resolving requests
- All manual Resolve / Close without an owner
- Automatically mark SLM Resolution Timer as part of the resolve action? If using BPM to mark the resolution timer at times other than when resolving this should be turned off
- Enable the option to action on linked requests against a request through the Resolve tab
- This will prevent a request from resolving if it has open activities