Difference between revisions of "Request Settings"
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| + | This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-config/administration/request-settings/ Hornbill Document Library]. | ||
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| + | [[file:hornbill-document-library.png|Request Settings|link=https://docs.hornbill.com/servicemanager-config/administration/request-settings/]] | ||
| + | <!-- | ||
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| − | __NOTOC__[[Main Page|Home]] > [[Administration]] > [[Service Manager | + | __NOTOC__[[Main Page|Home]] > [[Administration]] > [[Service Manager Configuration|Service Manager]] > [[Service Manager Config|Administration]] > Request Settings |
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== Introduction == | == Introduction == | ||
| − | Use Request Settings to control the behaviour of various | + | Use Request Settings to control the behaviour of various features on Requests in Service Manager |
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| − | |style="width:22%; border-style: solid; border-width: 1px; border-color:#e6e6e6; background-color:#f2f2f2;"| | + | |style="width:22%; border-style: solid; border-width: 1px; border-color:#e6e6e6; background-color:#f2f2f2;"| |
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== Related Articles == | == Related Articles == | ||
* [[Service Manager_Request_Types|Request Types]] | * [[Service Manager_Request_Types|Request Types]] | ||
* [[Corporate_Service_Level_Agreements|Service Level Agreements]] | * [[Corporate_Service_Level_Agreements|Service Level Agreements]] | ||
| + | * [[Request_Sub-statuses|Request Sub Statuses]] | ||
* [[Resolve_and_Close_Request_Action_Item|Resolve and Close Request Action Item]] | * [[Resolve_and_Close_Request_Action_Item|Resolve and Close Request Action Item]] | ||
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* This will prevent a request from resolving if it has open activities | * This will prevent a request from resolving if it has open activities | ||
| + | ==Customer Section== | ||
| + | [[File:request_customer_Section.png|400px|right]] | ||
| + | Choose which customer attributes will be displayed in the customer details section on request forms | ||
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| + | * Tick any attrbiutes which you wish to display, or untick those which you wish to hide. | ||
| + | * Revert any changes to the default settings by using the [[File:reset_to_default.png]] option | ||
| + | A customer of a request can be either a '''user''' or a '''contact''', as such you can configure the attributes you wish to display depending on the type of customer of the request. | ||
| + | --> | ||
| + | [[Category:HDOC]] | ||
| − | + | <!-- https://docs.hornbill.com/servicemanager-config/administration/request-settings --> | |
