Request List

The Request List provides the visibility and management of the different request types in Service Manager. This includes Incidents, Service Requests, Problems, and Changes. Each member of the Service Desk will use the request list to manage their queues. The requests available to each user is determined by the roles and teams that a user belongs to.

Tool Bar

• Multi-Select Options
• Filters
• Print and Export
• Customization

List

Sorting

• Click once on the column name to sort in descending order.
• Click a second time and the sort order is reversed.

Note - Not all columns can be sorted. Columns that can be sorted are identified by displaying the "hand" mouse pointer when hovering over the column.

Scrolling

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The Request List does not include Closed or Cancelled requests. These can only be accessed using the Global Search.