Difference between revisions of "Request List"
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==List== | ==List== | ||
| − | * Sorting | + | * Sorting |
| + | ** Click once on the column name to sort in descending order. | ||
| + | ** Click a second time and the sort order is reversed. | ||
| + | |||
| + | Note - some columns are not able to be sorted like response and resolution timers status | ||
| + | |||
* Scrolling | * Scrolling | ||
---- | ---- | ||
[[File:Information.png|14px|text-top|information]] The Request List does not include Closed or Cancelled requests. These can only be accessed using the Global Search. | [[File:Information.png|14px|text-top|information]] The Request List does not include Closed or Cancelled requests. These can only be accessed using the Global Search. | ||
[[Category:Service Manager]] | [[Category:Service Manager]] | ||
Revision as of 17:46, 14 November 2014
The Request List provides the visibility and management of the different request types in Service Manager. This includes Incidents, Service Requests, Problems, and Changes. Each member of the Service Desk will use the request list to manage their queues. The requests available to each user is determined by the roles and teams that a user belongs to.
Tool Bar
- Multi-Select Options
- Filters
- Print and Export
- Customization
List
- Sorting
- Click once on the column name to sort in descending order.
- Click a second time and the sort order is reversed.
Note - some columns are not able to be sorted like response and resolution timers status
- Scrolling
The Request List does not include Closed or Cancelled requests. These can only be accessed using the Global Search.