Difference between revisions of "Request List"
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| − | The | + | The Request List provides the visibility and management of the different request types in Service Manager. This includes Incidents, Service Requests, Problems, and Changes. Each member of the Service Desk will use the request list to manage their queues. The requests available to each user is determined by the roles and teams that a user belongs to. |
* Filters | * Filters | ||
Revision as of 14:48, 14 November 2014
The Request List provides the visibility and management of the different request types in Service Manager. This includes Incidents, Service Requests, Problems, and Changes. Each member of the Service Desk will use the request list to manage their queues. The requests available to each user is determined by the roles and teams that a user belongs to.
- Filters
- Print and Export
- Customization
- List View
- Card View