Difference between revisions of "Request List"
Jump to navigation
Jump to search
(Created page with "The Requests List provides the visibility and management of the available request types in Service Manager. This includes Incidents, Service Requests, Problems, and Changes. ...") |
|||
| Line 1: | Line 1: | ||
| − | The Requests List provides the visibility and management of the | + | The Requests List provides the visibility and management of the different request types in Service Manager. This includes Incidents, Service Requests, Problems, and Changes. Each member of the Service Desk will use the request list to manage their queues. The requests available to each user is determined by the roles and teams that a user belongs to. |
* Filters | * Filters | ||
| Line 6: | Line 6: | ||
* List View | * List View | ||
* Card View | * Card View | ||
| + | |||
| + | [[Category:Service Manager]] | ||
Revision as of 09:37, 12 November 2014
The Requests List provides the visibility and management of the different request types in Service Manager. This includes Incidents, Service Requests, Problems, and Changes. Each member of the Service Desk will use the request list to manage their queues. The requests available to each user is determined by the roles and teams that a user belongs to.
- Filters
- Print and Export
- Customization
- List View
- Card View