Request Details Form Designer
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In Hornbill it’s possible for you to modify data entry forms using a forms designer. As an Administrator , its possible to:-
- Add new fields with data validation
- Modify fields
- Hide fields
- Move fields
- Remove fields – A custom field can removed using the remove option. Standard fields can’t be removed but can be hidden
Forms which can modified:
- Request Details - It is possible to modify the fields which are used per request type (Incident, Service Request, Change, Problem, Known Error) per Service. This provides you with the ability to specify different fields which can be used / visible / mandatory for the different services you offer. More information on customising the specific forms for each request type per Service can be found here:
- Amendments to fields are automatically available after an upgrade