Re-directing Emails

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Introduction The Email Routing Rules provide a way of automating the delivery and actions that occur on emails that are received into Hornbill. As outlined on the main Email Routing Rules page https://wiki.hornbill.com/index.php/Email_Routing_Rules, the Routing rules can be used for logging requests. One of the other things you can use the routing rules for is to re-direct incoming emails to specific mailboxes that are created to separate the emails from other business-related emails. For example, Server monitor emails coming from Hornbill are best being re-directed to a separate mailbox.

Related Articles Service Manager Routing Rule Templates

How to create an Email Re-direction Rule

1) The first thing to do is access the admin tool and go to Home > System > Email > Routing Rules and create a new rules called 'Server Monitor' for example.

2) Specify the from domain and the mailbox you wish to re-direct the emails to.

The next time an email comes from that domain, emails will be re-directed to this folder.

Please note that this is just an example. Actually creating this sort of rule will mean if you raise a request with Hornbill, any emails coming from Hornbil support will be re-directed to this mailbox.