Difference between revisions of "Re-directing Emails"
Line 12: | Line 12: | ||
== Related Articles == | == Related Articles == | ||
+ | :* [[Routing Rules - Call Logging|Routing Rules - Call Logging]] | ||
+ | :* [[Routing Rules - Email updates from customer via email or via the portal|Routing Rules - Email updates from customer via email or via the portal]] | ||
+ | :* [[Archiving Emails|Archiving Emails]] | ||
+ | :* [[Routing Rules not working|Routing Rules not working]] | ||
+ | :* [[Summary not being populated in emails|Summary not being populated in emails]] | ||
+ | |} | ||
− | |||
== How to create an Email Re-direction Rule == | == How to create an Email Re-direction Rule == |
Latest revision as of 16:14, 22 August 2018
IntroductionThe Email Routing Rules provide a way of automating the delivery and actions that occur on emails that are received into Hornbill. As outlined on the main Email Routing Rules page https://wiki.hornbill.com/index.php/Email_Routing_Rules, the Routing rules can be used for logging requests. One of the other things you can use the routing rules for is to re-direct incoming emails to specific mailboxes that are created to separate the emails from other business-related emails. For example, Server monitor emails coming from Hornbill are best being re-directed to a separate mailbox. |
Related Articles |
How to create an Email Re-direction Rule
1) The first thing to do is access the admin tool and go to Home > System > Email > Routing Rules as shown in the screenshot below and create a new rules called 'Server Monitor'.
2) Within the new Routing Rule, specify the fromDomain and the Mailbox you wish to re-direct the emails from that specific domain to.
Once this is saved, the next time an email comes from that specific domain, emails will be re-directed to the Server Monitor folder.
Please note that this is just an example. Actually creating this sort of rule will mean if you raise a request with Hornbill, any emails coming from Hornbil support will be re-directed to this mailbox.