Difference between revisions of "Re-directing Emails"
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| − | __NOTOC__[[Main Page|Home]] > [[ | + | __NOTOC__[[Main Page|Home]] > [[How To]] > [[:Category:How_To_-_Email|Email]] > Re-directing Emails |
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==Introduction== | ==Introduction== | ||
| − | The Email Routing Rules provide a way of automating the delivery and actions that occur on emails that are received into Hornbill. As outlined on the main Email Routing Rules page https://wiki.hornbill.com/index.php/Email_Routing_Rules, the Routing rules can be used | + | The Email Routing Rules provide a way of automating the delivery and actions that occur on emails that are received into Hornbill. As outlined on the main Email Routing Rules page https://wiki.hornbill.com/index.php/Email_Routing_Rules, the Routing rules can be used for logging requests. One of the other things you can use the routing rules for is to re-direct incoming emails to specific mailboxes that are created to separate the emails from other business-related emails. For example, Server monitor emails coming from Hornbill are best being re-directed to a separate mailbox. |
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== Related Articles == | == Related Articles == | ||
| − | :* [[Routing | + | :* [[Routing Rules - Call Logging|Routing Rules - Call Logging]] |
| + | :* [[Routing Rules - Email updates from customer via email or via the portal|Routing Rules - Email updates from customer via email or via the portal]] | ||
| + | :* [[Archiving Emails|Archiving Emails]] | ||
| + | :* [[Routing Rules not working|Routing Rules not working]] | ||
| + | :* [[Summary not being populated in emails|Summary not being populated in emails]] | ||
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| − | + | == How to create an Email Re-direction Rule == | |
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| − | + | 1) The first thing to do is access the admin tool and go to Home > System > Email > Routing Rules as shown in the screenshot below and create a new rules called 'Server Monitor'. | |
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| − | + | [[File:emailRedirect.png|1000px]] | |
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| + | 2) Within the new Routing Rule, specify the fromDomain and the Mailbox you wish to re-direct the emails from that specific domain to. | ||
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| + | [[File:serverMonitor2.PNG|700px]] | ||
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| + | Once this is saved, the next time an email comes from that specific domain, emails will be re-directed to the Server Monitor folder. | ||
Please note that this is just an example. Actually creating this sort of rule will mean if you raise a request with Hornbill, any emails coming from Hornbil support will be re-directed to this mailbox. | Please note that this is just an example. Actually creating this sort of rule will mean if you raise a request with Hornbill, any emails coming from Hornbil support will be re-directed to this mailbox. | ||
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| + | [[Category:How To - Email]] | ||
Latest revision as of 16:14, 22 August 2018
IntroductionThe Email Routing Rules provide a way of automating the delivery and actions that occur on emails that are received into Hornbill. As outlined on the main Email Routing Rules page https://wiki.hornbill.com/index.php/Email_Routing_Rules, the Routing rules can be used for logging requests. One of the other things you can use the routing rules for is to re-direct incoming emails to specific mailboxes that are created to separate the emails from other business-related emails. For example, Server monitor emails coming from Hornbill are best being re-directed to a separate mailbox. |
Related Articles |
How to create an Email Re-direction Rule
1) The first thing to do is access the admin tool and go to Home > System > Email > Routing Rules as shown in the screenshot below and create a new rules called 'Server Monitor'.
2) Within the new Routing Rule, specify the fromDomain and the Mailbox you wish to re-direct the emails from that specific domain to.
Once this is saved, the next time an email comes from that specific domain, emails will be re-directed to the Server Monitor folder.
Please note that this is just an example. Actually creating this sort of rule will mean if you raise a request with Hornbill, any emails coming from Hornbil support will be re-directed to this mailbox.