Print Action Item

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Introduction The Print Action within a request provides the facility to print all or selectable details of the request

Related Articles Incident Requests Problem Records Service Requests Change Requests Release Requests

Options

Choose which details of the request you wish to print:

• Customer Details / Raised By

Depending on request type and if a customer has been associated to a request, this section will show the details of either the customer or the person that raised the request

• Information

When selected, an additional button is displayed on the form that lets you define what information you would like to include on the printout. This includes Team, Owner, Logged on, Status, Priority, Service, Service Level Agreement, Service Level, Response Target, Resolution Target.

• Details

Selecting this will include both the Summary and Description of the request in the Printout.

• Questions

If selected and if the Questions section is available, this section will be included on the printout

• Timeline

If Timeline is selected, an additional filter is available to decide which timeline updates you which to print, you the Timeline Options to set your preferences. This includes only printing updates that are set with the visibility of Customer.

Timeline Options

when printing the details of the timeline you can choose to include all timeline updates and all updates with any visibility levels or selectively choose the update types and visibility levels to be included when printing

Timeline Privacy

• Public
• Customer
• Team
• Owner

Timeline

The list of available action types displayed will mirror the updates types which exist on the timeline of the request you are looking to print, so this will vary from request to request. Typically this will include:

• Update
• Email
• Task
• System

Unselect any action types you do not wish to include when the report is printed.

Select Print to see a preview of the request and to print