Print Action Item

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Introduction The Print Action within a request provides the facility to print all or selectable details of the request

Related Articles Incident Requests Problem Records Service Requests Change Requests Release Requests

Options

Choose which details of the request you wish to print:

• Customer Details / Raised By (depending on request type)
• Summary
• Details
• Questions (if any exist on the request
• Timeline

If Timeline is selected, an additional filter is available to decide which timeline updates you which to print, you the Timeline Options to set your preferences

Timeline Options

when printing the details of the timeline you can choose to include all timeline updates and all updates with any visibility levels or selectively choose the update types and visibility levels to be included when printing

Timeline Privacy

• Public
• Customer
• Team
• Owner

Timeline

The list of available action types displayed will mirror the updates types which exist on the timeline of the request you are looking to print, so this will vary from request to request. Typically this will include:

• Update
• Email
• Task
• System

Unselect any action types you do not wish to include when the report is printed.

Select Print to see a preview of the request and to print