Practical Advice for Configuring your Hornbill Portals

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Revision as of 11:09, 29 September 2015 by Danielr (talk | contribs) (Danielr moved page Practical Advice for Configuring your Guest Access to Practical Advice for Configuring your Hornbill Portals: Guest Access is being retired to make way for the Service and Customer Portals)
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Home > Administration > Manage Portals > Practical Advice for Configuring Your Hornbill Portals

Introduction

The Configuration of the Hornbill Portals is a simple task, however there are a few points worth noting that will make the configuration that little bit easier.

Images

  • The image needs to be web facing and the URL specified in the relevant Configuration fields in the Admin Tool. The links must also use https (eg. https: //www.mycompany.com/images/mycompanylogo.png)
  • The images must be of type .png or .jpg
  • For best results, the background image dimensions should be around 1024x768, and the height of the company logo should not exceed 300 pixels in width and 75 pixels in height.

Reviewing Changes as an Administrator

At times you may wish to review your Portal Configuration changes while working in the Admin Tool. Logging into the Admin Tool creates a User session, and when navigating to customer.hornbill.com/instance name/ you may encounter an error. This is due to the Customer Portal detecting your active Admin Tool session, and trying to immediately log you in. In the case of the Service Portal, service.hornbill.com/instance name/, you won't receive an error however it will log you in using your existing Admin Tool session.

To avoid this, it is best practice to view any changes to either Portal in a Private Browsing window (sometimes called Incognito Mode) while you are logged into the Admin Tool. This will prevent the Portals from detecting your active Admin Tool session.

Supported Browsers

When using the Hornbill Portals, it is required that you use a Hornbill-Compatible browser. Our list of supported browsers can be found here: Getting Started

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