Practical Advice for Configuring your Hornbill Portals

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Home > Administration > Guest Access > Practical Advice for Configuring Your Guest Access

Introduction

The Configuration of Guest Access is a simple task, however there are a few points worth noting that will make the configuration that little bit easier.

Images

  • The image needs to be web facing and the URL specified in the relevant Configuration fields in the Admin Tool. The links must also use https (eg. https: //www.mycompany.com/images/mycompanylogo.png)
  • The images must be of type .png or .jpg
  • For best results, the background image dimensions should be around 1024x768, and the height of the company logo should not exceed 300 pixels in width and 75 pixels in height.

Reviewing Changes as an Administrator

At times you may wish to review your Guest Access Configuration changes while working in the Admin Tool. Logging into the Admin Tool creates a User session, and when navigating to guest.hornbill.com/instance name/ you may encounter an error. This is due to Guest Access detecting your active Admin Tool session, and trying to immediately log you in.

To avoid this, it is best practice to view any changes to Guest Access in a Private Browsing window (sometimes called Incognito Mode) while you are logged into the Admin Tool. This will prevent the Guest Portal from detecting your active Admin Tool session.

Supported Browsers

When using the Guest Access Portal, it is recommended that you use a Hornbill-Compatible browser. Our list of supported browsers can be found here: Getting Started

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