Platform Configuration
Home > Administration > System
Introduction
The System page offers quick access to the configuration settings for your instance. System settings are global to all the installed applications or contains features and utilities that are specific to your instance. Configure everything from setting up your Organizational structure including the users, departments, and teams that will be using Hornbill and their rights to what they can access down to setting up mailboxes, webhook integration, and down to the finite system settings
Organizational Data
Here you will find everything to do with getting your users into Hornbill and giving them access to the different aspects of Hornbill. Your organizational structure can be defined by its different levels of logical groups as well as defining the physical sites.
Security
The Single Sign On Profiles let you define integration with an identification provider such as Active Directory Federated Services (ADFS). With Single Sign On configured, authentication into Hornbill will be securely managed by your preferred authentication service.
- SSO Profiles
Manage Portals
The Portals provide an access point for both Hornbill Users and non-Hornbill users to access aspects of the different applications that provide a public interface. The Portals can provide a custom and unique experience for the users with the ability to change the look and feel to meet your needs.
- Portal Accounts
- Guest Accounts
- Guest Account Templates
- Customize Customer Portal
- Customize Service Portal
- Translate
- Advanced Settings
Workflow
Under the Workflow option are the global Service Level Calendars that provide the different operational hours that can be used within your workflow configurations.
- Service Level Calendars
Settings
- Advanced
- Webhooks
- Outbound Mail Routing
- Shared Mailboxes
- Templates
- Routing Rules
Data
- Profiles
- Auto Values
- Index Storage
- Database Direct
- File Browser
Language
- Translations
- Manage Languages
Monitor
- Log Files
- Sessions
App Store
The Hornbill App Store is a place where one can go to browse, install, and remove applications on your Hornbill Instance. The applications are categorized under the topic of Staff Management, Sales Management, Customer Management, Service Management, Project Management, and Financial Management. Also available is your Subscription report to keep you up to date on the number of user have an the available space for your instance.
Latest Changes
A detailed history of updates to your Hornbill Instance can be viewed from here. Click on the Show More button on any of the releases to show a detailed history of all the new features, changes to existing features, and any fixes that have been applied to your Hornbill Instance.
Release notes are available for the following
- Hornbill ESP
- Hornbill Administration
- Hornbill User Application