Platform Configuration
Home > Administration > System
Introduction
The System page offers quick access to some of the common configurations for your instance. System settings are global to all the installed applications or contains features and utilities that are specific to your Instance. Configure everything from setting up your Organizational structure including the users, departments, and teams that will be using Hornbill and their rights to what they can access down to setting up mailboxes, webhook integration, and down to the finite system settings
Features
The availability of each of the following features is dependent on rights set against each user's profile.
Organizational Data
Security
- SSO Profiles
Manage Portals
- Portal Accounts
- Guest Accounts
- Guest Account Templates
- Customize Customer Portal
- Customize Service Portal
- Translate
- Advanced Settings
Workflow
- Service Level Calendars
Settings
- Advanced
- Webhooks
- Outbound Mail Routing
- Shared Mailboxes
- Templates
- Routing Rules
Data
- Profiles
- Auto Values
- Index Storage
- Database Direct
- File Browser
Language
- Translations
- Manage Languages
Monitor
- Log Files
- Sessions
App Store
Latest Changes
A detailed history of updates to your Hornbill Instance can be viewed from here. Click on the Show More button on any of the releases to show a detailed history of all the new features, changes to existing features, and any fixes that have been applied to your Hornbill Instance.
Release notes are available for the following
- Hornbill ESP
- Hornbill Administration
- Hornbill User Application