Platform Configuration

Home > Administration > System

Introduction

The System page offers quick access to some of the common configurations for your instance. System settings are global to all the installed applications or contain features and utilities that are specific to your Instance. Configure everything from setting up your Organizational structure including the users, departments, and teams that will be using Hornbill and their rights to what they can access down to setting up mailboxes, webhook integration, and down to the finite system settings

Features

This section offices some of the common configuration options. Depending on your rights, the available options listed below will vary.

Organizational Data

• Users
• Roles
• Organization
• Sites
• User Templates

Security

• SSO Profiles

Manage Portals

• Portal Accounts
• Guest Accounts
• Guest Account Templates
• Customize Customer Portal
• Customize Service Portal
• Translate
• Advanced Settings

Accounts

• Creating Users
• Creating Roles

System

• Change Advanced System Settings
• Review Webhooks

Extra

• Take a Tour

Applications

• Browse the Hornbill App Store

Email

• Manage Domains
• Manage Shared Mailboxes

Monitor

• Review Log Files
• Review Hornbill Server Log

Hornbill Update History

A detailed history of updates to your Hornbill Instance can be viewed from here. Click on the Show More button on any of the releases to show a detailed history of all the new features, changes to existing features, and any fixes that have been applied to your Hornbill Instance.

Release notes are available for the following

• Hornbill ESP
• Hornbill Administration
• Hornbill User Application