Difference between revisions of "Platform Configuration"

Revision as of 21:57, 13 June 2016

Introduction

The System page offers quick access to some of the common configurations for your instance. System settings are global to all the installed applications or contains features and utilities that are specific to your Instance. Configure everything from setting up your Organizational structure including the users, departments, and teams that will be using Hornbill and their rights to what they can access down to setting up mailboxes, webhook integration, and down to the finite system settings

Features

The availability of each of the following features is dependent on rights set against each user's profile.

Organizational Data

Here you will find everything to do with getting your users into Hornbill and giving them access to the different aspects of Hornbill. Your organizational structure can be defined by its different levels of logical groups as well as defining the physical sites.

Users
Roles
Organization
Sites
User Templates

Security

The security option allow you to configure Single Sign-on authentication using SAML and integrating it with your security provider such as ADSF.

SSO Profiles

Manage Portals

The Portals provide an access point for both Hornbill Users and non-Hornbill users to access aspects of the different applications that provide a public interface. The Portals can provide a custom and unique experience for the users with the ability to change the look and feel to meet your needs.

Portal Accounts
Guest Accounts
Guest Account Templates
Customize Customer Portal
Customize Service Portal
Translate
Advanced Settings

Workflow

Service Level Calendars

Settings

Advanced
Webhooks

Email

Outbound Mail Routing
Shared Mailboxes
Templates
Routing Rules

Data

Profiles
Auto Values
Index Storage
Database Direct
File Browser

Language

Translations
Manage Languages

Monitor

Log Files
Sessions

App Store

Latest Changes

A detailed history of updates to your Hornbill Instance can be viewed from here. Click on the Show More button on any of the releases to show a detailed history of all the new features, changes to existing features, and any fixes that have been applied to your Hornbill Instance.

Release notes are available for the following

Hornbill ESP
Hornbill Administration
Hornbill User Application

@@ Line 18: / Line 18: @@
 === Security ===
-The secuirty option allow you to configure Single Sign-on authentitcation using SAML and integrating it with your security provider such as ADSF.
+[[File:SecurityNoBorder.png]]
+The security option allow you to configure Single Sign-on authentication using SAML and integrating it with your security provider such as ADSF.
 * SSO Profiles
 === Manage Portals ===
 The Portals provide an access point for both Hornbill Users and non-Hornbill users to access aspects of the different applications that provide a public interface. The Portals can provide a custom and unique experience for the users with the ability to change the look and feel to meet your needs.