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| | + | This document can now be found at its new location in the [https://docs.hornbill.com/ibridge-packages/welcome Hornbill Document Library]. |
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| + | [[file:hornbill-document-library.png|iBridge Package Reference|link=https://docs.hornbill.com/ibridge-packages/welcome]] |
| − | __NOTOC__[[Main Page|Home]] > [[Integration]] > [[Business Process Automation & Orchestration]] > [[Hornbill iBridge]] > PagerDuty
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| − | </div>
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| − | [[File:PagerDuty_logo.png|400px|link=https://www.pagerduty.com/sign-up/?utm_medium=partner&utm_source=hornbill]] | |
| − | ===Cloud-based On-Call Management and Alerting===
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| − | The PagerDuty '''[[Cloud Automation]]''' operations for Hornbill allow you to fully automate the management of your PagerDuty Users and Incidents.
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| − | '''PagerDuty''' is a [[Hornbill_iBridge#Premium_Integrations|Premium Integration]] [[File:Green_Dollar.png|12px|link=https://wiki.hornbill.com/index.php/Hornbill_iBridge#Premium_Integrations|Premium Integration]]
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| − | ==Related Articles==
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| − | :* [[Hornbill iBridge]]
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| − | :* [[Hornbill_KeySafe|KeySafe]]
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| − | :* [[Cloud Automation]]
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| − | :* [[Business_Process_Designer|Business Process Designer]]
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| − | :* [[Auto Tasks]]
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| − | :* [[Custom Buttons]]
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| − | :* [[Runbooks]]
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| − | |}
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| − | ==Authentication==
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| − | [[File:pagerduty_keysafe_1.png|300px|right]]
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| − | [[File:pagerduty_login.png|300px|right]]
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| − | [[File:pagerduty_permissions.png|300px|right]]
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| − | [[File:pagerduty_keysafe_2.png|300px|right]]
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| − | In order to integrate with PagerDuty, you will first need to configure, and securely store the authentication credentials for the PagerDuty Account/s you want to use with the Hornbill App. You can configure your '''PagerDuty''' account authentication in '''[[Hornbill_KeySafe|KeySafe]]''', as below.
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| − | ===Storing Credentials===
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| − | * In '''[[Administration]]''', navigate to System > Security > KeySafe;
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| − | * Select on '''+''' and select '''PagerDuty''';
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| − | * Give the PagerDuty KeySafe a Title (this is the name/identifier for the PagerDuty account as you will see it when using the Integration Call node in your business process or custom button);
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| − | * Optionally populate the '''Description''' field;
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| − | * Select '''Create Key''' to save;
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| − | * Click '''Connect'''.
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| − | Once you click Connect, you will be redirected to PagerDuty in a pop-up window in order to authorize the Hornbill App to perform the PagerDuty operations.
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| − | Following the prompts, login to PagerDuty with the account that you with to perform the automation operations against. You will then be asked to review the options you are authorising the Hornbill app to perform with the chosen PagerDuty account. If approved, click the '''Authorize''' button.
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| − | ===Revoking Access===
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| − | If at any point you wish to revoke the Hornbill app's access to PagerDuty, just hit the '''Revoke Access''' button from within the relevant PagerDuty Keysafe Key.
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| − | '''NOTE''': This will revoke the rights of any existing PagerDuty Integration Calls in your Business Processes/Custom Buttons/Auto Tasks/Runbooks that are using the revoked PagerDuty Account, so you will need to edit these accordingly.
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| − | <br/>
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| − | ==Cloud Automation Operations==
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| − | You can automate the use of the operations listed below using '''[[Cloud Automation|Cloud Automations]]''' from within the '''[[Business_Process_Designer|Business Process Designer]]''', '''[[Auto Tasks]]''', '''[[Custom Buttons]]''' or '''[[Runbooks]]'''.
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| − | ===Incidents===
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| − | :* Create
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| − | :* Create Note
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| − | :* Create Status Update
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| − | :* Get
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| − | :* Snooze
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| − | :* Update
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| − | ===Users===
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| − | :* Add Contact Method
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| − | :* Add To Team
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| − | :* Create
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| − | :* Delete
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| − | :* Get
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| − | :* Remove Contact Method
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| − | :* Remove From Team
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| − | <br/>
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| − | Read more about using '''[[Cloud Automation|Cloud Automations]]''' from the Related Articles section, and learn how to work with input and output parameters for each of the PagerDuty operations.
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| − | ==Support==
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| − | If you have any questions regarding the PagerDuty Keysafe Key or Operations, please visit the '''[https://community.hornbill.com/forum/132-integration-connectors-api-webhooks Hornbill Community Forums]'''.
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| − | [[Category:Integration]] | |
