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| − | {{bluebanner|[[Main_Page|Home]] > [[Administration]] > [[IT_Operations_Management|IT Operations Management]] > [[ITOM_Package_Library|ITOM Package Library]] > PRTG ITOM|[[:Category:ITOM|Index]]}}
| + | This document can now be found at its new location in the [https://docs.hornbill.com/itom-packages/welcome Hornbill Document Library]. |
| − | [[File:prtg_logo.png|200px]]
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| − | {{IntroAndLinks|The PRTG package for Hornbill's IT Operations Management (ITOM) contains an administrative operation that allows you to manage Sensor Alerts in your on-premise PRTG deployment.
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| − | <!-- Related Links go here -->
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| − | :* [[IT_Operations_Management|IT Operations Management]]
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| − | :* [[Business_Process_Designer|Business Process Designer]]
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| − | :* [[Hornbill_KeySafe|KeySafe]]
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| − | }}
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| − | ==Target Environment Requirements==
| + | [[file:hornbill-document-library.png|ITOM Package Reference|link=https://docs.hornbill.com/itom-packages/welcome]] |
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| − | ===Script Execution Machine Requirements===
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| − | * The operations within this package require the PrtgAPI PowerShell module to be installed on the target machine. Details of this can be found in the [https://www.powershellgallery.com/packages/PrtgAPI PowerShell Gallery].
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| − | * If the script execution policy on the machine executing these operations is set to Restricted, then this will need to be updated to something less restrictive. See the [https://docs.microsoft.com/en-us/powershell/module/microsoft.powershell.security/set-executionpolicy?view=powershell-6 PowerShell Documentation] for more information.
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| − | ==KeySafe Configuration==
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| − | [[File:Itomtarget_keysafe.png|300px|right|link=https://wiki.hornbill.com/images/d/d2/Itomtarget_keysafe.png]]
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| − | [[File:prtg_keysafe.png|300px|right|link=https://wiki.hornbill.com/images/f/fb/Prtg_keysafe.png]]
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| − | When creating SIS jobs for operations contained within this package, they need to be run on the target machine as a user who has the correct privileges within your environment, and will require an additional KeySafe Key to hold the account credentials to connect to PRTG.
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| − | To configure your '''Target Machine''' account authentication in '''[[Hornbill_KeySafe|KeySafe]]''':
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| − | * In the Admin console, navigate to: System > Security > KeySafe;
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| − | * Click on + then select <code>Username + Password</code>;
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| − | * Give the KeySafe Key a Title (this is the name/identifier for the target machine account as you will see it when creating an IT Automation Job, or adding an IT Automation node to a Business Process or Runbook);
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| − | * Optionally add a description;
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| − | * Populate the Username field with the domain/local account username for the account being used on the target machine;
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| − | * Populate the Password field with the password for the above account;
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| − | * Select Create Key to save.
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| − | To configure your '''Username + Password''' account authentication for PRTG in '''[[Hornbill_KeySafe|KeySafe]]''':
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| − | * In the Admin console, navigate to: System > Security > KeySafe;
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| − | * In the '''Type''' field, select <code>Username + Password</code>
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| − | * Give the API Key a title (this is the name/identifier for the PRTG account as you will see it when using the Integration Call node in your business process);
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| − | * Optionally add a description;
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| − | * Username - this should be populated with the username for the PRTG account being used to perform the selected operations;
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| − | * Password - this should be populated with the password for the above account;
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| − | * API Endpoint - this should be populated with the address of your PRTG server. For example: https://yourprtgserveraddress ;
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| − | * Click '''Create Key''' to save
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| − | See screenshots to the right for examples.
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| − | ==Package Operations==
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| − | [[File:prtg_job.png|300px|right|link=https://wiki.hornbill.com/images/4/4d/Prtg_job.png]]
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| − | The PRTG package contains the following operations, than can be used to create ITOM Jobs directly, or included in your [[Business_Process_Designer|Business Processes]] and/or IT Operations Management Rubooks.
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| − | ===Sensor - Acknowledge===
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| − | This operation can be used to Acknowledge a Sensor in your PRTG environment.
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| − | ====Extra Credentials====
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| − | This operation requires an extra credential to be provided:
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| − | * Credential Reference: <code>credential1</code>
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| − | * Credential Keysafe Key Type: <code>Username + Password</code>
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| − | ====Input Parameters====
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| − | * <code>SensorID</code> '''(MANDATORY)''' - The ID of the Sensor to Acknowledge
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| − | * <code>Message</code> - The Message to apply to the Acknowledgement
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| − | ====Output Parameters====
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| − | * <code>errors</code> - Any errors returned by the operation.
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| − | * <code>outcome</code> - Outcome of the operation. Can be OK or FAIL.
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| − | ===Sensor - Resume===
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| − | This operation can be used to Resume a Sensor in your PRTG environment.
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| − | ====Extra Credentials====
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| − | This operation requires an extra credential to be provided:
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| − | * Credential Reference: <code>credential1</code>
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| − | * Credential Keysafe Key Type: <code>Username + Password</code>
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| − | ====Input Parameters====
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| − | * <code>SensorID</code> '''(MANDATORY)''' - The ID of the Sensor to Acknowledge
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| − | ====Output Parameters====
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| − | * <code>errors</code> - Any errors returned by the operation.
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| − | * <code>outcome</code> - Outcome of the operation. Can be OK or FAIL.
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| − | [[Category:ITOM]]
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