Opsgenie

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Cloud-based On-Call Management and Alerting

The Opsgenie Cloud Automation operations for Hornbill allow you to automate the creation of Alerts, and to check who is on-call for a particular schedule.

Opsgenie is a Premium Integration

Authentication

In order to integrate with Opsgenie, you will first need to configure, and securely store the authentication credentials for the Opsgenie Account/s you want to use with the Hornbill App. You can configure your Opsgenie account authentication in KeySafe, as below.

Storing Credentials

In Administration, navigate to System > Security > KeySafe;
Select on + and select API JKey
Give the Opsgenie KeySafe a Title (this is the name/identifier for the Opsgenie account as you will see it when using the Cloud Automation node in your business process)
Optionally add a description
API Key - Define the Opsgenie API Key that you wish to perform the operations using.
API Endpoint - Define the API Endpoint that the operations should use. For Opsgenie accounts hosted in the EU, this should be https://api.eu.opsgenie.com and everywhere else it should be https://api.opsgenie.com
Select Create Key to save

Revoking Access

If at any point you wish to revoke your Hornbill instances access to Opsgenie , just select the relevant key in your Keysafe list and hit the Trash Can button to delete it

NOTE: This will revoke the rights of any existing Opsgenie Integration Calls in your Business Processes/Custom Buttons/Auto Tasks/Runbooks that are using the revoked Opsgenie Account, so you will need to edit these accordingly.

Cloud Automation Operations

You can automate the use of the operations listed below using Cloud Automations from within the Business Process Designer, Auto Tasks, Custom Buttons or Runbooks.

On-Call

Who Is On Call - This operation will return the details of who is on call for a specified Schedule

Alerts

Create - This operation will create a new Alert

Read more about using Cloud Automations from the Related Articles section, and learn how to work with input and output parameters for each of the Opsgenie operations.

Support

If you have any questions regarding the PagerDuty Keysafe Key or Operations, please visit the Hornbill Community Forums.